RECAP —Intensive Training Program: “Customer Care & Sales Consultation via Chat”
Throughout the last two weeks of November 2025, AVTalent, in collaboration with Flower Corner (ZAS Trading Co., Ltd.), successfully delivered the intensive training program “Customer Care & Sales Consultation via Chat” for the Customer Service & Sales team. The program took place during the year-end peak period, highlighting its timely value in strengthening service quality and operational efficiency.
Practical – Structured – High-Impact Training Approach
Under the guidance of Trainer Võ Duy Phương Thanh, participants were equipped with a well-designed, logical, and highly applicable knowledge framework.
His teaching style combined clarity, real-life case studies, and a professional yet engaging delivery, creating an effective and inspiring learning atmosphere.
The trainer’s calm, dedicated, and professional demeanor further enhanced the learning experience, enabling participants to absorb and apply knowledge naturally and proactively.
Proactive Learners – High Engagement – Strong Commitment
Throughout the sessions, participants demonstrated exceptional engagement through discussions, problem-solving activities, and practical exercises.
Key skills strengthened during the program included:
- Customer connection & needs discovery
- Presenting product/service value persuasively within the fresh flower industry
- Closing sales and handling objections professionally
- Post-sale care process to maximize customer experience & revenue
Learners remained fully focused throughout the training, reflecting their strong commitment to growth and professional development.
Real-World Training – A Foundation for Sustainable Development
Beyond skill-building, the program nurtured a proactive mindset and professional working approach — values that AVTalent consistently upholds.
Our training philosophy is clear:
“Practical application – Quality-driven – Truly valuable for learners and businesses.”
AVTalent extends sincere appreciation to ZAS Trading Co., Ltd. and the Flower Corner team for their trust and collaboration. We believe this marks the beginning of a long-term, sustainable, and impactful partnership.
